Archive for the ‘Google’ Category

How to Use Google’s Freshness Update to Increase Website Traffic

The companies that make a real impact in the marketplace are not the ones that produce what people think they want, but rather the ones that produce what people will want but don’t know it.

The ability to know what people will want before they know it exists is not a result of intensive market research, focus groups, or telemarketing surveys. Knowing what people want is based on understanding the human condition: the motivating factors that move people from disinterest to action. Steve Jobs was unrelenting in this philosophy and it resulted in changing the computer, music, movie, and telecommunication industries and more significantly how people live, work, communicate, relax, and in some ways, think.

This is not an approach taught in business schools or self-help marketing courses designed for business neophytes. An entire industry of self-help consultants has exploded on the Internet, all designed to produce mediocrity, all based on rational analysis of what was, rather than what will be. Not many will búy into this alternate approach but that is what makes those who do, so special.

Conventional Wisdom Breeds Mediocrity

Inventing the next big thing in and of itself is not good enough for you to make that dent in the universe. Those who ultimately profit from innovation are not necessarily those who invent it. History is littered with sad stories of entrepreneurs who lacked the ability to implement and communicate their vision to the masses. You have to know how to execute, communicate, convince, and brand your vision in the minds of your audience.

Xerox may have developed the original concept of a graphical user interface and mouse, and they may have had the resources to dominate the future computer market; but they myopically saw themselves as a copier company, and instead chose to turn over the keys to the kingdom to Apple for a relatively small investment stake; much to the chagrin of the Xerox researchers who created the original technology.

The Xerox strategy was textbook business school think – stick to what you do. It’s not so much that the concept is wrong, it’s that the concept must be reinterpreted for a business environment where traditional corporate culture and methodology doesn’t understand, and can’t keep up with the pace of new technologies, and the new forms of competition they breed.

When Xerox realized their miscalculation they tried to capitalize on their original research by creating their own computer, but they failed because they lacked the vision needed to implement something that would spark the public’s imagination. Kodak, Polaroid, and the movie and music industries have all succumbed to the same lack of vision.

Why SEO in All the Right Places Doesn’t Cut It Anymore

By Jill Whalen

When I teach my SEO classes, I begin by telling the students all the things that SEO isn’t. I’ve always felt that it was important because they’re often expecting to hear some secret formula for SEO success. And why wouldn’t they, with all the myths and outright wrong/bad information that constantly swirls through the SEOsphere? When I finish telling them that everything they thought was SEO really isn’t, they stare at me with their mouths hanging open. So I tell them what SEO actually is: Making your website the best it can be for the search engines and your site visitors.

Unfortunately, that doesn’t do much to alter their blank stares. After all, it’s an incredibly open-ended definition of SEO. Still, it’s the only one that truly encompasses what good SEO is all about, as well as why you need to do it. While my method of SEO has always been based on that principle, more people are coming around to it in the wake of Google’s Panda Algorithm.
Pre-Panda, many people built thriving businesses using the following basic SEO process:

* Buy a keyword-rich domain name that encompasses the products you want to sell.
* Build a templated website around it.
* Link internally to the product pages with descriptive anchor text.
* Use those same keyword phrases in the Title and H tags.
* Submit the website URL to lots of directories.
* Drop links to the website in other people’s blogs and forums.

Voila! Instant Google Success!

They’d repeat the process hundreds of times with different types of products, and then run on autopilot. While it might not have worked on every site they created, the sheer volume of websites they ran would be enough to make them a decent living. So maybe there was a secret formula after all? Perhaps, but after Google’s Panda Algorithm was implemented, many (but not all) who followed and succeeded with that formula for years suddenly lost a good chunk of their revenue.

What Changed?

My own speculation, based on numerous websites that I’ve reviewed where this happened, is that Google finally decided that there needed to be more to a website than having “SEO in all the right places.” And it makes sense. Why should one site do better than another just because they read up on SEO and knew the best places to stick their keywords? It shouldn’t. And by allowing exactly that to happen, Google was enabling sites with old-fashioned, by-the-book SEO to beat out potentially higher quality websites.

The result was Google not always giving their own users (the searchers) the best, most relevant sites for the search query at hand. Don’t get me wrong, I’m not totally blaming Google here. It has to be a daunting task for a machine to know the difference between an okay (but great with SEO) site and a great (but perhaps not so great with SEO) one. Especially when so much of how Google tried to determine relevancy and quality was based on links – and even more on anchor text. It simply became too easy to game that system.

Giving Google What They Wanted

I certainly understand and even empathize with those site owners who’ve lost a significant portion of their income. They were just giving Google what it wanted. And because it worked so well, they had no reason to go above and beyond their basic formula. Why build a brand for your company when a keyword-rich domain would provide a better return on investment? Why spend time becoming an expert in your industry and educating your target market on the intricacies of your products when you could hire someone to write low-quality “SEO articles” and submit them to article directory sites instead?

Interestingly enough, many of the business owners I’ve talked to who have been getting by with formula SEO all these years have told me that they have tons of happy customers. Yet there are no obvious signs of this online, such as glowing reviews on Google Places or other online review sites (there aren’t bad ones either). How are customers even supposed to remember the name of a company called something like WoodAndMetalDiningRoomChairs.com? (I just made that one up.)

Mainly, customers found these websites through Google, made their purchase and received their merchandise. There’s nothing wrong with that, but there was also no personal connection made. This is further illustrated by the fact that if you look at social media sites, you won’t see much chatter about these companies. In fact, many of them don’t even use social media, or simply have cursory accounts. Again, they didn’t need to.

No Marketing Budget

A marketing person, plan, or budget was never necessary nor even a consideration. Sadly, for those companies, they don’t have much choice anymore if they want to stay in business. But ironically, now that they really need a marketing budget, there’s no money in the till to go toward it.

If I’ve just described your business and websites – even if you haven’t lost a portion of your revenue (yet), you may have thought you could hire a new SEO company to mix in a little extra SEO mojo and fix up your Google problems. But while they might find some on-page or off-page things you could be doing better, I wouldn’t count on that to bring back your lost traffic and sales.

So What Should You Do?

You need to seriously rethink your online strategy. You need to stop saying, “Well, it always worked for me in the past.” You need to build a brand and you need to market the heck out of it. You may even need to consolidate all your related keyword-rich domain websites into one big brand website. (Don’t do that last one without consulting a professional.) You need to learn everything you can about social media marketing and start doing it. You need to get in contact with your happy customers and ask them to write reviews online as well as to evangelize about you to everyone they come in contact with. You need to also keep in contact with them in a variety of ways.

All of those things are going to make a much bigger difference over the long haul than rewriting your title tags or adjusting your keyword density. The big takeaway here is that while your website may already be the best it can be technically for search engines, it’s time to make it the best it can be for your users. Both parts of that equation are equally important. It’s not going to be quick or easy, but if you want to stay in business, it’s probably going to be necessary.

Finally… Google Analytics to Provide Real-Time Reporting

By David Jackson

Like millions of other website owners, I use Google Analytics to analyze my website stats. And while I actually like GA a lot, it isn’t perfect. My biggest pet-peeve with the software is the fact it doesn’t provide real-time results. It has a lag time of at least an hour or two before you can view most of your data, and a full 24-hour lag time on full data reporting. With all the brilliant engineers Google employs, that particular flaw hasn’t ever made any logical sense to me.

That negative aspect of GA has been bugging the heck out of me for years. Well, finally, that’s all about to change and fast. How fast? By the time you read this article or shortly thereafter, GA will be providing real-time analytics. All I have to say is, it’s about time!

Google Analytics Announces Real-Time Reporting

On September 29th, John Jersin of the Google Analytics team announced: “Today we’re very excited to bring real time data to Google Analytics with the launch of Google Analytics Real-Time: a set of new reports that show what’s happening on your site as it happens.

You’ll find the Real-Time reports only in the new version of Google Analytics. If you’re not already using the new version, you can start by clicking the “New Version” link in the top right of Google Analytics. Real-Time reports are in the Dashboards tab (though they will move to the Home tab in the updated interface next week). You will have access to Real-Time reports if you are an Administrator on your Analytics account, or if you have access to a profile without profile filters. Real-Time does not support profile filters.

We just turned the reports on for a number of you, and over the coming weeks, everybody will have access to Real-Time. If you can’t wait, sign up for early access here: https://services.google.com/fb/forms/realtimeanalytics/.” Source: (Google Analytics)

Obviously, this is great news. But having access to real-time data will be wasted if you don’t follow the practice of testing your marketing to obtain optimum results. While testing sounds like common sense on the surface, you’d be surprised how many marketers don’t bother testing at all. They operate blindly – throwing a bunch of crap against the wall to see what sticks. That’s no way to run a business and is a recipe for disaster.

So Why is Testing So Important?

Testing allows your business to operate as efficiently and profitably as it possibly can. Or, in the words of Pat Benatar, testing allows you to “hit the competition with your best shot!” Testing is crucial to your overall business success. I can’t emphasize that enough. In my opinion, you should test every aspect of your marketing to make sure you’re obtaining maximum efficiency and profitability.

Me personally, I’m a fanatical tester. I test different advertising methods. I test the color of my websites. I test font styles and sizes. When I write articles and ads, I test headlines and copy. I test forum signatures. I test various website analytics programs for accuracy. I test domain names for SEO effectiveness. I test mailing list services for efficiency. In a nutshell, I test virtually everything, as it relates to the marketing of my business.

But whatever you do, don’t just test blindly. Closely monitor and record your results, so that your findings are as accurate as possible. Google’s Website Optimizer is an excellent free, multivariate testing software that allows you to test virtually every aspect of your marketing.

Split-Test Your Marketing

For example, Google Website Optimizer gives you the ability to split-test your marketing. What’s split-testing? In a nutshell, split-testing is basically a method of testing multiple versions of your sales pages and ads in order to determine which version performs best, and is the most profitable. Testing should include fonts or font size, the size and wording of your headline, the images you use, the price of your product, paragraph text, text color, etc.

If that first definition wasn’t layman enough for you, here’s another one: Split-testing is the method of creating multiple versions of your ads to see which version converts more visitors into sales.

Always Track Your Advertising

In order to ensure that you’re not throwing your money down the drain, when it comes to your marketing campaigns, it’s important to always track your advertising. Always make sure to carefully track the results of your direct mail, pay-per-click ads, ezine ads, banner ads, etc.

Advertising is measurable by the amount of responses you get per dollar spent, and you can quickly analyze your results to determine whether or not your advertising is profitable, or if you need to make adjustments to your ads. If you’re not effectively tracking your advertising, you’re foolishly leaving money on the table. That’s what amateurs do, not professionals.

One last thing: Testing isn’t something you should do every now and then. For best results, you should develop the habit of testing your marketing constantly.

What Will Google+ Business Pages Look like? Top 10 Features We Want to See

Image representing YouTube as depicted in Crun...

Image via CrunchBase

Ever since the soft launch of Google+ in late June 2011 rumours of the release of Google+ business pages have been rampant. Predicted release dates have come and gone, many impatient businesses have gone ahead and created Google+ profiles (designed for individuals) for their businesses; only to have them removed by Google shortly thereafter.
 
Right now the best way for businesses to get on Google Plus is to create a profile for someone with high standing in the company. Take for example Mashable CEO Pete Cashmore who has been added to 175,000+ circles (at the time of writing this). He’ll be sure to use that influence to grow Mashable’s Google+ Brand Page when it goes live.
So, what do we want to see in Google+ Business Pages? Read the rest to find out!
Google has a major opportunity on their hands, even if Google+ doesn’t reach Facebook-level numbers, Google+ Business Pages are still likely to be featured heavily in search results, which means they will definitely be seen! We’ve put our heads together to give you our top 10 features Google should include in the launch of Google Business Pages. 

1) One-to-One Communication Between Brand & Customer
We can already do this with Twitter through @replies and direct messages, but on Facebook there’s no easy way for a page owner to send a message to an individual. This would prove immensely valuable for customer service matters that are better handled in a private, rather than public forum.

2) A Backend Dashboard With Integrated User Analytics
Wouldn’t it be great to see something more advanced than Facebook Insights? We’d love to see integration with the existing Google Analytics Dashboard. Another key feature would be the ability to identify influencers based on their activity and social reach. Having a list of targeted influencers and being able to foster key relationships on a one-to-one level will give social media managers a new way to grow and service their communities.

3) Social Advertising Based on User Analytics
Just like Facebook allows you to advertise and attract fans, so too should Google+ allow page owners to target fans and add them to their brand circle(s). Google+ will have to be careful to not saturate their page with ads in the early phases, as it stands Google+ is free of any sponsored advertising. As people begin using Google+, AdWords integration will inevitably follow, opening yet another new frontier for advertisers.

4) Multiple Fan Circles
Imagine being able to segment your fans into separate groups and drive specific messages to them. You could have one circle for casual fans who’ve become part of your circles and another for hardcore fans who +1 and comment often. This could potentially spur community activity, if for example you wanted to be added to a brand’s elite circle and gain access to special offers, you may start engaging more. This is similar to some recent Klout promotions we’ve seen, but with a clout that’s focused around the “fan” and your brand – not just the fan and all of social media.

5) A Robust API
Whether Google+ Business Pages will coincide with the release of an API (Application Programming Interface) remains to be seen; it would certainly get the development community excited. Being able to add geo-location data and integrate other Google services like YouTube prove very promising for any brand that wants to make their Google+ Business Page stand out.

6) Google Places Integration
This is a big one. Google places is not without its issues, and it’s a natural fit that Google+ Business Pages will have some overlap with Google Places – if not replace them outright. If Google chooses the latter strategy, it will end up populating Google+ Business Pages automatically; there is already some evidence that suggests this. Whichever path Google decides to take hopefully it will give brands more control over what content is a part of their page, rather than just populating everything automatically and giving users little room to control content.

7) On-Site Reviews
This follows with Google Places integration, except it would allow for an area on Google+ Business Pages where reviews can be read and written. We’ve already seen a lot of review integration into Facebook with tabs and recommendations and it’s likely that Google+ will follow suit.

8) Customized Design
Definitely not the full fledged approach of MySpace, but somewhere between a Facebook landing page and a Twitter background. If the new YouTube enhanced channels are to give any indication, we’ll see customizable backgrounds with linkable areas. A drag and drop front-end would also be a great option for brands to customize their layout and do more interesting things with their design. If Google+ could open up design capabilities to those of us who don’t know how to code, the creativity of the business pages will quickly surpass Facebook, where people still need to know code in order to create a landing page.

9) Content Managed Landing Pages
Picking up from where number 8 left off, a landing page you can design and update with a content management system would mean that page owners would be able to make changes to their landing pages on the fly. If it were an inline CMS (with front-end editing) that would be even better!
10) Contest and Coupon Integration
Running contests directly on Facebook requires third-party applications, we’d love to see Google+ create easy ways for brands to run contests and give away coupons. These promotional methods foster engagement and create long lasting bonds between brands and their loyal followers.

In Conclusion
So there you have it, these are our top 10 predictions or our wish list, if you will. Bring on Google Plus business pages, we’re ready

Google+ Reviewed

Illustration of Facebook mobile interface

Image via Wikipedia

By Jacob S Strandlien (c) 2011

Social networking has grown steadily in scope and importance over the last decade, and over the past few years, Facebook’s position as the top dog of social networking services has been solid and unquestioned. Enter Google+. Google’s attempts to step into the realm of social networking have been plentiful and almost undeniable failures, but Google+ is undoubtedly their strongest showing yet, and has the best chance of success. It is growing steadily in popularity, but how well does it work and what sets it apart from its competitors?

Social Networking, Google Style

Google has a long, tumultuous, and mostly unknown and ignored history with social networking. The following is a rundown of their previous attempts.

Orkut: As far as I am aware, this is Google’s earliest and (until now) most successful attempt at a social networking platform. It didn’t ever gained much popularity in the United States, but it is huge in Brazil to this day, and it also has a following in India and other various countries.

Open Social: Launched in 2007, it’s not technically a social network in and of itself. Open Social is Google and MySpace’s attempt to create a common programming interface that can be applied across several social networks, allowing programmers to easily integrate these networks into websites and other applications. This has largely been drowned out by Facebook.

Friend Connect: Launched in 2008, Friend Connect was Google’s next attempt at a Facebook or MySpace style social network, but it took the approach of using various open standards (including Open Social) to create this network across different types of accounts and websites. I had not even heard of it until I started researching for this article.

Google Lively: This was Google’s attempt to create Second Life style 3D environments that could be installed onto any website, where users could log in with their personas and interact with each other. It only lasted for a few months before it was discontinued in 2008.

Google Wave: This was a communications format that was intended to combine features from e-mail, message boards, and social networking schemes to enable a conversation-style information exchange (or wave) that could include various type of media added by various networked contributors. Google has basically abandoned the project, but it still exists under the name Apache Wave.

Google Buzz: A social network that has been integrated into Google’s e-mail service, Gmail, since 2010. It allows people to share information with one another in a social networking format right inside the Gmail interface. Ironically, Google Buzz has barely generated any buzz at all.

Circles

Circles are the core concept of Google+, and the key feature that sets it apart from its competitors. Anybody you wish to communicate with goes into one or more of your “circles”, or groups of people you know. You can have a circle of friends, a circle of co-workers, a circle of family members, etc, and nobody but you can see what circles you have or who is in them. Then when you write a status update, you also choose which circles to share it with. This makes privacy a breeze, a fact that sets Google+ firmly apart from Facebook, where privacy settings are terribly complex to manage and seem to change every few months. Even better, when you’re setting up your personal information in Google+, there is a place in every field to specify with which circles that information is shared. For example, I have my phone number set up to only be visible by friends and family, but I have my profession set to be visible by all my circles. It’s a snap. Then when you go to look at status updates that others have posted (which is in an interface similar to Facebook in basic appearance), you can filter the information by circles with just one click. It works extremely well, and you can color me impressed.

Hangouts

Another unique feature in Google+ is the concept of a hangout. A hangout is basically a video chat room, where you can invite friends and talk freely amongst each other. Webcams are becoming very widespread, and are even built into laptops and netbooks. It sounds great, but it is not without its setup. To even get started with hangouts, you are asked to download and install the “Google Voice and Video plugin”, and then you have to find a fríend who is on Google+ (and is in one of your circles) who is willing to do the same thing. However, once you’re done with all that, the streaming video seems to work flawlessly so long as you have a good internet connection. Even through the limited resources of a netbook, I didn’t run into any hiccups. Once again, I’m impressed.

Missing Features

With all of its clean look and smooth operation, there are some features that are conspicuously missing from Google+. Most notably as of the writing of this article, Google+ lacks any way to set up an account for a business or organization (called “Pages” on Facebook). In fact, Google is actively taking down standard user accounts that are set up for organizations. They claim that they are working on some sort of platform for business accounts, but demand is high, so they risk alienating new users if they take too long. Another conspicuously absent feature is a way of setting up an event, or any sort of calendar entry for that matter.

Conclusion

Google+ is definitely a top-quality effort by Google to break into the social networking field, but only time will tell whether it can topple Facebook from its position as top dog in the pack. For my money, though, it has a good chance. It doesn’t have all the features yet, but with its clean interface, simple no-brainer privacy, and fun methods of interaction, I highly recommend checking it out.

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