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Getting Noticed on the Web

by Jerry Bader (c) 2012

Website Engagement Techniques: The Caricature Effect

Marketing is all about getting noticed, getting remembered, and motivating people to action. Whether it’s a website, display ad, or video, it must first grab people’s attention, it must stop the viewer from going onto the next website, turning the magazine page, or clicking the stop button. In order to accomplish that increasingly difficult task, you must understand the Caricature Effect.

The Caricature Effect

The Caricature Effect simply stated says that what we notice is variation from the norm. Caricature artists exaggerate reality because that is how we visually distinguish one person from another. Human beings are preprogrammed to look for patterns and variations in those patterns, it’s how we recognize who people are, and it is a basic survival mechanism that helps us recognize danger and distinguish friend from foe.

By distorting an individual’s prominent facial features the caricature artist mimics the human brain’s way of remembering who’s who. Our brains are not cameras that take pictures and file them away for future reference. Our memories are malleable, they change and alter over time and experience, and as a result the things we remember best are the things that stand out, things like Bob Hope’s ski-jump nose or Albert Einstein’s wild white hair. The reason caricatures are so effective is because they emphasize the distinguishing differences that we recognize and remember. So how do we use this fundamental, hard-wired human characteristic to further marketing agendas?

What We Notice Is Variation From The Norm

Getting noticed is job-one of any marketing vehicle, so in order to get people to stop, look, and listen we need to use all the available communication elements at our disposal.

When developing a video campaign we use concepts that demand the mental processing of information by shocking, stimulating, puzzling, or tickling the funny bone of the viewer. These techniques force the audience to think, process, and decode the message, and by generating this mental activity we embed our client’s message in the audience’s consciousness. Depending on the brand and/or product, implementation can range from subtle to obvious with the trick being to make people sit-up and take notice by forcing them to think.

Pattern Recognition – The Same But Different

Human beings have evolved to watch for patterns and when an audience recognizes a familiar scenario they leap to a conclusion. It’s a way of making quick decisive decisions that can either help or hurt communication. Properly used pattern recognition can lead your audience where you want to take them, but if the pattern is too obvious or hackneyed, it can lead to viewers dismissing your message.

Let’s face-it, consumers have become increasingly jaded by too many ads that yell at them like a Billy Mays commercial, or promise improbable results like so many diet schemes, or scare the hell out of people with legal disclaimers warning of everything from headaches to heart attacks like most prescription drug ads. These feeble attempts to standout like a pair of John Daley golf slacks only succeed in reminding the audience how completely desperate, or disengaged the advertiser really is.

If you want people to remember your message you have to alter the pattern by varying from the norm so that it forces people to mentally process your information. It’s as simple as a story with a twist like how a comedian sets-up a punch line, or how a magician sets-up an illusion.

In other articles I’ve written extensively about techniques for using video but here let’s discuss something even more universal – photography. It is one of the most economical ways to create the kind of mental stimulation that makes people remember your site and your message.

Photo-Visual Engagement Techniques

Most every website has photography of some sort on it, but like most video implementations, it is rarely used to its full potential. Obviously, do-it-yourself snapshots reek of amateurism but even professional royalty-free images can be as innocuous as DIY snaps are unprofessional, and as we have stated, bland, featureless images are just not going to stimulate anyone’s memory.

Cinegraphs

Cinegraphs are photographs that move. They are created by combining a series of still images into a gif animation. The best cinegraphs use subtle movement like hair or clothing blowing in the wind to cause the audience to take a second look. What appears at first to be a regular photograph creates a “Did I just see it move?” reaction, and that’s the kind of subtle yet powerful feature that can get people to remember your site, your product, and your brand. Like any technique you have to know how and when to use it in order to enhance your presentation and reinforce your message. Just parachuting in a technique for technique’s sake is no better than a meaningless royalty free image used as filler.

Sequence Images

A sequence image is a still image that combines a series of images into one photo. Unlike cinegraphs, the image doesn’t move but it does provide a kinetic quality by showing a series of varying poses all combined into one photograph. This kind of image can be very striking and powerful and can cause your viewer to take a moment to decode the story it tells.

Selective Color

Color is another area that often gets forgotten. Different colors have different psychological effects depending on the context in which they are used. In addition to the color choice, using color as a consistent marketing communication element helps enhance and embed your identity and brand image. Many Internet entrepreneurs pay little or no attention to color imaging and it is really unfortunate as it is often an inexpensive but effective way of making a profound impression.

Photographs today are generally full color images but if you’re not controlling the color in your images then you’re missing a great chance to make a memorable impression. Of course lack of color (black and white photography) can be just as powerful if used properly. Jack Daniel’s is a brand that uses black and white and selective color extensively in its marketing.

There are several ways to use selective color in your photographic imaging. Jack Daniel’s uses a lot of black backgrounds or B&W photos and copy combined with color product shots of the bottle that has a B&W label but is filled with the golden elixir.

 

The Importance of the Right Offer in Lead Generation

 

According to Dan McDade, the foundation of any lead generation program is the right offer—one that intelligently addresses a prospect’s real problems. “When you fully understand their pain points and needs and can align them with a clear offer and comprehensive benefits, the sales nurturing process will leapfrog ahead,” he writes at MarketingProfs. So enhance your lead gen efforts with offer-creation tips like these:

Base your offer on the three conditions of need. Your prospects might have a fear of loss in the current situation; a perception that the situation is deteriorating; or a sense that your product or service could improve the future situation. Move them through the nurturing process more swiftly with an offer that addresses the first two conditions. “[S]elling to the third condition is selling into wishful thinking and therefore very difficult,” he notes.

Highlight the ultimate benefits of your product or service. Whether it’s saving time, money or—even—lives, use your offer to address what you do best. “The key to using ultimate benefits,” he says, “lies in linking differentiators to the most significant ultimate benefit so that the reader sees why buying from your company will provide a benefit and why your company is different.”

Address all of the reasons people buy. Prospects make purchases on behalf of their companies, obviously, but an offer should also appeal to their personal goals. Do they want recognition for a smart choice? Will successful implementation make it easier to ask for a raise? Or will it simply make them feel safer in their job?

The Po!nt: Generate and nurture leads with offers that feel tailor-made to a prospect’s specific pain points and needs.

Source: MarketingProfs

Four Reasons Haters Are Good for Your Company

 Your company will always have haters—unhappy customers who go out of their way to trash your product, service or customer service at every opportunity. “They often find their way onto social media, thanks to the low barrier of entry and promise that any invisible comment can find its way onto the highly visible first page of Google results,” writes Rohit Bhargava at the Influential Marketing Blog. But they’re actually good for your business. Here’s why:

They highlight points of vulnerability. Look past the vitriol and ask yourself: Do the haters have a point? While they’re reacting in an unconstructive way, a genuine grievance might drive their rage. Addressing that flaw only strengthens your company.

Their minds can be changed. Most of your haters won’t harbor deep-seated animosity. Perhaps they felt slighted by customer service, or misled by a salesperson. “If you can find a way to fix that experience and make it right,” he notes, “that same person can be transformed into your biggest advocate.”

They validate your social media efforts. Let’s say you’ve spent a lot of time building relationships at Facebook and Twitter. If a disgruntled customer starts hating on your brand, there’s a good chance loyal customers will rise to your defense. Observers will see the complaints—but they’ll also see the rebuttals.

They keep people talking about your brand. Bhargava says he doesn’t believe that any publicity is good publicity. But if you find a way to take control of the conversation, you’ll wind up with positive publicity you wouldn’t otherwise have.

The Po!nt: Welcome your company’s haters—and use their agitation to fuel positive change.

by MarketingProfs

Is Google’s Advertising Destroying the Sanctity of Search Results?

A SPN Exclusive Article By David Jackson (c) 2011
A few months back, I wrote an article titled Google’s Panda Update: Haters, Cheaters and Consequences. The article was my defense of Google’s constant algorithm changes. In that article I naively wrote the following:

“Unlike a lot of cynics out there, I believe that Google is trying to deliver the most relevant and useful search results possible.”

Well, I’ve always been a big enough man to admit when I’m wrong. And I was wrong about Google. Dead wrong. Like so many others, I too was fooled by Google’s clever sleight of hand. Let me explain.

Google’s Clever Sleight Of Hand

Over the years, Google has had numerous algorithm changes:

* 2003-05-01 “Fritz” update
* 2003-05-16 “Florida” update
* 2007-01-25 Googlebombs “defused” update
* 2009-02-20 “Vince” update
* 2010-05-01 “Mayday” update
* 2011-02-24 “Panda” update
* 2011-05-10 “Panda 2.1″ update
* 2011-06-16 “Panda 2.2″ update
* 2011-07-23 “Panda 2.3″ update
* 2011-08-12 “Panda 2.4″ update
* 2011-09-27 “Panda 2.5″ update (Source: ToddNemet.com)

Obviously, with so many major updates, it would be reasonable to assume that Google was working hard trying to deliver a superior product – provide users with a better search “experience.” It would be reasonable to assume that, but it would be the wrong assumption.

Show Google The Money

Why? Because Google has strayed far away from its original search roots. Today’s Google is first and foremost a greedy corporation – a powerful advertising company that generates 97 percent of its income from its advertising programs – namely Adwords. And while Google may have made its name in search, it made its fortune from advertising.

And when 97 percent of your revenue is coming from advertising, guess what your overriding priority is going to be? That’s right… how to make more money from your advertising programs!

So how did it come to this? How did Google lose its way?

In a word…greed. Google makes a lot of money from online advertising. How much is a lot? In the twelve months ending June 30, 2011, Google brought in $33.3 billion in revenues. Of that, 97 percent ($32.2 billion) was from advertising.

You Gotta Pay To Play

WordStream, a provider of software for keywords and pay-per-click marketing campaigns, has done research to discover which keywords receive the highest costs per click (CPC) in Google AdWords. Following are the top 20 keyword categories that fetched the highest costs per click:

1. Insurance – $54.91 per click
   2. Loans – $44.28 per click
   3. Mortgáge – $47.12 per click
   4. Attorney – $47.07 per click
   5. Credít – $36.06 per click
   6. Lawyer – $42.51 per click
   7. Donate – $42.02 per click
   8. Degree – $40.61 per click
   9. Hosting – $31.91 per click
   10. Claim – $45.51 per click
  11. Conference Call – $42.05 per click
  12. Trading – $33.19 per click
  13. Software – $35.29 per click
  14. Recovery – $42.03 per click
  15. Transfer – $29.86 per click
  16. Gas/Electricity – $54.62 per click
  17. Classes – $35.04 per click
  18. Rehab – $33.59 per click
  19. Treatment – $37.18 per click
  20. Cord Blood – $27.80 per click (Source: PracticalEcommerce.com)

Can you believe the cost-per-click of the top 20 keyword categories? Not only is Google thumbing its nose at searchers, it’s also kicking small advertisers to the curb as well. The same small advertisers who helped Google become the dominant advertising force that it’s become. At those prices, it’s impossible for small advertisers to compete. The playing field is tilted decidedly towards the side of big business.

One Man’s Rant?

So, is this article one man’s rant, or do others feel the same way I do? I can assure you, I’m not the only one condemning Google for its irresponsible actions and greed. Here’s what SEOBooks’s Aaron Wall had to say in his article Forget about SEO. To be visible in Google today, try Adwords.

“Some of Google’s new search results look quite alarming in terms of every single link above the fold is either a paid ad, or links to yet another Google page wrapped in ads.

I have a huge monitor & it is impossible for me to click *anywhére* above the fold on some search results without going through Google’s toll booth or clicking off to yet another Google ad wrapped page.

Those who coddled Google & gave Google the benefit of the doubt now have egg on their face, and the industry as a whole is poorer for their poor judgement & lack of stewardship.”

And here’s what NetSpeak Solutions Stephen Dow had to say in his article Google Panda: Hurting SEO and Search Results for Increased Ad Revenues?)

“All during the ‘Panda mess’ one thing has been positive for Google, their ad revenues! They’ve grown to record levels (especially this last quarter). Why? I believe it’s simply because desperate business owners (and SEO marketers) don’t have sure answers to make-up for lost rankings and traffic. So, they decide to ‘punt’ by using more paid advertising – even going as far as pointing ads to home pages (now that’s desperation)!

As Google continues with its Panda ‘search engine redesign,’ let’s all just sit back and watch them continue to mess up organic search and the Internet marketing industry.”

So, am I and others criticizing Google unfairly? Or, am I right to ask the question: Is Google’s Advertising Destroying the Sanctity of Search Results?

What do you think?

High-Level Web Design Blunders

Mistakes to Avoid for Creating Award-Worthy Websites in 2012

It’s hard to believe, but many Web designers will make the same mistakes in 2012 that were being made over a decade ago.

As new brands and websites emerge, and new designers enter the work force, it is often useful to address the most common mistakes made in the presentation and organization of Web properties. Without knowing the history, how can those in the Web design industry continue to break new ground?
As the discussion regarding standards continues, design in great part will continue to rely on the aesthetic sensitivity and technical knowledge of designers themselves. Some of the most common mistakes are so basic to experienced designers, however, that they may have simply forgotten how truly important they are to the user experience. For designers who do not have as large a portfolio of experience, learning (and learning to avoid) the most common blunders will make every finished product a showpiece.

The aim of a designer should be to create a unique experience — an experience that blends creativity and functionality and does so as close to perfectly as possible. While users will be drawn to a website based on the uniqueness and originality of messaging found across the ’Net, it is the appearance and experience that designers provide which determines a user’s initial satisfaction as well as their loyalty over time. Much more goes into a successful design, of course, than element positioning and image choice — and the savviest designers are perfectly cognizant of this challenge. The path some businesses want to take still baffles many seasoned interactive professionals.

“One of the most common blunders a company can make is simply buying a website template for their design,” says Mike Sauce, founder of the Horizon Interactive Awards. “Custom designs always perform better because the right website designer can get to know a client and make the website reflect the overall feel of the company.”

Designers have a lot of responsibility to ensure that the “feel” of the company is portrayed, but also balanced with their business objectives. For example, the clarity of message communication is also the responsibility of the designer, as are the conversion paths, site structure and, in some instances, even technical/software integration. The challenges facing designers today and in 2012 are substantial, but armed with an understanding of the mistakes that other designers have made, you will be ready to create awardwinning sites in the future.

Below are a few of the most common blunders and some guidance on how to avoid them:

The Design Elements Blunder

Design elements are often so deeply integrated with the performance of a Web property that poor initial choices can wreak havoc on the user experience and do damage to revenue over the long term.

Website Magazine conducted an open-thread poll on “Web design turnoffs” with our Facebook community in October 2011, and we found that our followers are quite passionate about the subject. In the eyes of our followers, the use of audio or video that plays automatically on a site was the biggest blunder, garnering 30.4 percent of the votes from respondents. There are, of course, other egregious mistakes that many designers still make — even though we know better.

The Readability Blunder

Readability as a concept is not lost on Web users. Defined as the quality of written language that makes it easy to read and understand, readability should always be an important consideration. The challenge is in the many ways in which readability is influenced. In that same open-thread poll on Facebook, survey respondents indicated several elements which had a negative impact on readability, including “small text” and “poor link formatting.” Let’s look at these two issues in more detail:

Visited Links

Understanding where you’ve been helps you better understand where you’re going, both in life and on websites. For the Web, links are the key component in this navigation process. Knowing which links you’ve already visited keeps you from unintentionally revisiting the same page again. Designers that do not change the color of a link once it’s been clicked could cause frustration (and perhaps even disorientation) among users which will result in a poor experience for both the user and the business. Designers should take care to develop link styles that change color once the visitor has clicked on it.

Non-Scannable Text

Another challenge for designers is being forced to work with copy that is not easily readable/scannable, which can be intimidating to readers. While designers don’t have much (if any) control over the content type, they do have control over how it is presented. The use of bullet points, sub-headings, bold-print and short paragraphs make all copy more inviting, particularly as most website visitors won’t actually read everything verbatim. Web designers should have their own internal standards as to what is effective for readability as it relates to their style choices and be able to convey them to colleagues or clients as needed.

These are just some of the blunders that Web designers make today and are considered by many to be downright unforgivable. But there are others, including the heavy use of animation and JavaScript dependence, to name two more suggested by our readers. If you’re making these design mistakes on your Web property, it might just be time to have a sit-down with your design team. However, if you’re displeased with search engine visibility or the amount of conversions taking place on your site and are working with a Web designer to correct these blunders, it’s necessary to look at your own strategic choices.

 

The Optimization Blunder

While Web designers aren’t fully responsible for search engine optimization, many of the choices they make certainly influence success. For example, the use of alt tags should be present on images, microdata could be integrated into listings for events or people, and load times should be optimized — these elements all play a role in achieving Web success.

The Conversion Blunder

If there is one area of focus that all designers could spend more time on, it is that of mastering the art of positively influencing conversion. Placement and positioning of elements (along with element selection — images, add-to-cart buttons) such as calls to action and trust signals are fundamentally important to the conversion process. Understanding the objective — and the barriers to it — will ensure they can be met and overcome. Gaining access to analytics and even heat map data will show designers where users’ attention is going and provide a way to close the loop — gaining valuable feedback about design choices and the user experience along the way.

Not only must designers avoid these blunders, but also consider the impact that the design choices they make have on both the aesthetic appeal and on the underlying experience of the user, as well as the success of a Web enterprise. That is what it will take to create award-worthy websites in 2012.

by websitemagazine.com

How to Use Google’s Freshness Update to Increase Website Traffic

The companies that make a real impact in the marketplace are not the ones that produce what people think they want, but rather the ones that produce what people will want but don’t know it.

The ability to know what people will want before they know it exists is not a result of intensive market research, focus groups, or telemarketing surveys. Knowing what people want is based on understanding the human condition: the motivating factors that move people from disinterest to action. Steve Jobs was unrelenting in this philosophy and it resulted in changing the computer, music, movie, and telecommunication industries and more significantly how people live, work, communicate, relax, and in some ways, think.

This is not an approach taught in business schools or self-help marketing courses designed for business neophytes. An entire industry of self-help consultants has exploded on the Internet, all designed to produce mediocrity, all based on rational analysis of what was, rather than what will be. Not many will búy into this alternate approach but that is what makes those who do, so special.

Conventional Wisdom Breeds Mediocrity

Inventing the next big thing in and of itself is not good enough for you to make that dent in the universe. Those who ultimately profit from innovation are not necessarily those who invent it. History is littered with sad stories of entrepreneurs who lacked the ability to implement and communicate their vision to the masses. You have to know how to execute, communicate, convince, and brand your vision in the minds of your audience.

Xerox may have developed the original concept of a graphical user interface and mouse, and they may have had the resources to dominate the future computer market; but they myopically saw themselves as a copier company, and instead chose to turn over the keys to the kingdom to Apple for a relatively small investment stake; much to the chagrin of the Xerox researchers who created the original technology.

The Xerox strategy was textbook business school think – stick to what you do. It’s not so much that the concept is wrong, it’s that the concept must be reinterpreted for a business environment where traditional corporate culture and methodology doesn’t understand, and can’t keep up with the pace of new technologies, and the new forms of competition they breed.

When Xerox realized their miscalculation they tried to capitalize on their original research by creating their own computer, but they failed because they lacked the vision needed to implement something that would spark the public’s imagination. Kodak, Polaroid, and the movie and music industries have all succumbed to the same lack of vision.